Refund policy

At Élever Aesthetics & Wellness, we proudly offer authentic, medical-grade skincare and wellness products. Due to the nature of these products and for health and safety reasons, all sales are final.

We cannot accept returns or exchanges on opened, used, or partially used products.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the incorrect item, please notify us within 48 hours of delivery by contacting us with your order number and photos of the product and packaging. We will promptly replace the item or work with you to make it right.

Order Cancellations

Orders may be canceled before shipment. Once an order has been processed or shipped, it cannot be canceled.

Questions Before You Buy?

If you have questions before purchasing, we're always happy to provide personalized product recommendations to help you select the best products for your skin and wellness goals. Contact us at christen@eleveraesthetics.com.